Privacy Policy

Important Notice Regarding Text Messaging

TecBeck does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing purposes beyond direct service provision.

1. Information We Collect

Personal Information:

• Name, email address, phone number, physical address
• Payment information from purchases or quote requests
• Opt-in records and timestamps for communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Inquiry and service request records
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

Data is used for:

• Providing and improving services
• Processing transactions and payments
• Communication regarding inquiries, appointments, and promotions
• Enhancing website functionality
• Ensuring security and fraud prevention
• Maintaining communication preferences and consent records

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions. Opting into SMS services means you agree to receive messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• Messages only sent after explicit opt-in
• Timestamped opt-in records maintained
• Compliance with TCPA and applicable laws

Opt-Out Instructions:

• Reply "STOP" to cancel SMS notifications
• Final confirmation message sent; no further messages unless re-opt-in
• Opt-out requests processed immediately

Message Frequency & Content:

• Frequency varies based on business interactions
• Messages directly relate to requested services
• No promotional content without specific consent

Help & Support: Reply "HELP" for assistance or contact connect@tecbeck.com. Support available during regular business hours.

Carrier Information:

• Standard message and data rates may apply
• Carriers not liable for delayed or undelivered messages
• Supported carriers: AT&T, Verizon, T-Mobile, Sprint, and regional carriers

SMS Data Protection Statement. The company implements strict data protection measures to safeguard your SMS opt-in information and consent records. Mobile information is not shared with third parties for marketing purposes, though information sharing with subcontractors for customer service support is permitted.

4. Information Sharing & Disclosure

The company does not sell, rent, or trade personal information. Information may be shared with:

Service Providers:

• Third-party vendors assisting operations (payment processing, appointment scheduling)
• SMS aggregators and providers for message delivery
• All service providers contractually obligated to maintain confidentiality

Legal Compliance:

• When required by law, legal process, or to protect company rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• During mergers, acquisitions, or asset sales
• Data remains protected under policy terms

SMS opt-in data and consent information are excluded from third-party sharing, except for aggregators and text message service providers.

5. Data Security

Security measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee data protection training
• Breach notification protocols
• Secure backup and disaster recovery procedures

No method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

Cookies are used to:

• Analyze site traffic and user behavior
• Remember preferences
• Improve website functionality
• Measure service effectiveness

Users may control cookies through browser settings, though disabling them may limit website feature access.

This site uses the Meta Pixel and Meta's Conversions API. Together they record page views and booking activity — including the page visited, the browser and device in use, the IP address, and Meta advertising cookies (_fbp and _fbc) — and share that activity with Meta Platforms, Inc. so advertising can be measured and improved. Where booking details are shared with Meta, they are irreversibly hashed before they leave our servers. Meta's handling of this data is governed by the Meta Privacy Policy, and ad personalization can be limited in your Meta ad preferences.

This site also uses Microsoft Clarity. Clarity records how pages are used — clicks, scrolling, mouse movement and navigation — and replays those sessions as heatmaps and recordings so we can find and fix usability problems. Text entered into form fields is masked by Clarity before it is transmitted. This behavioural data is processed by Microsoft under the Microsoft Privacy Statement.

7. Your Rights & Choices

Users have rights to:

• Access, update, or delete personal information
• Opt-out of marketing emails via unsubscribe link
• Opt-out of SMS by replying "STOP"
• Request data processing information
• Withdraw consent for future communications
• Lodge complaints with supervisory authorities

Exercise these rights by contacting the company using the information in Section 10.

8. Third-Party Links

The company is not responsible for third-party website privacy practices and encourages policy review. This policy applies only to Tecbeck-collected information.

9. Changes to This Privacy Policy

The company may update the policy periodically. The latest version appears on the website with an effective date. Significant changes trigger email notification or website notice.

10. Contact Us

By using the website and services, users consent to this Privacy Policy.